We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I have a customer that booked into an event. Everything went great, except I as the admin/organizer got no email confirmation for the booking. I'm assuming the customer did, but doesn't look I did. Is there a way to set this up? I can see that no employee is assigned to the event so it might be an issue where it can't find an email to send to?
Cheers,
Stephen
Hi Stephen,
I have a similar issue when trying the test email. I was wondering what email system you are using, if you don't mind sharing.
Have you tried the test e-mail?
Gevorg
Hi Stephen,
Thank you for your purchase.
If the employee is not assigned to the Event then employee will not receive an email.
You can try to test it to use your email as a customer and see if the email is received.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Thanks Bodgan,
As a new user, it wasn't obvious I needed to assign an Employee to an Event, Staff is used instead of Employee. I assumed I would get an email as the Wordpress admin. I know now for the future.
Cheers,
Stephen
Hi Stephen,
No problem, let me know if you receive an email as admin.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables