We have been noticing an uptick in our customers reporting to us that they're been trying to make reservations on our website but either:

• See a spinning hour-glass at the point of loading the page
• See a spinning hour-glass when trying to check out with Stripe

This issue is NOT persistent and does NOT occur all the time, which makes it very difficult to troubleshoot.  We do have the bulk of our customers able to access the site and make reservations (across multiple browsers/devices).

However, this frequency of this issue occurring (several times a week) is making it a major problem for our office staff and our partners.  

What could be causing this issue?  

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Note:  I've tried to identify a commonality between the reports and there doesn't appear to be one.  It happens across Chrome and Safari equally.  It largely tends to be reported by iOS users (desktop and mobile), but has been seen on Windows and Android on occasion. 

That's the odd part.  I've not been able to replicate it at all, but have had over a dozen and a half different people report the problem to me over the course of the last two weeks.  It's become far too consistent to ignore.  

I'll see if I can get access to the logs.