FINAL DAYS FOR SUPPORT ON THIS PLATFORM
As mentioned through banners and newsletters, starting Sunday (June 1st), we're transitioning to a new support system that will be available through your store accounts (for premium/paid users) or directly on our product websites – Amelia, wpDataTables, and Report Builder (for pre-purchase questions) through a support widget in the bottom right corner.
Starting June 1st, you’ll no longer be able to reply to existing tickets or open new ones on this platform. Instead, please use the "Submit a Ticket" option, which will redirect you to the right page where you can easily reach out to us.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I recently bought the 59$/year version of Amelia, and while my appointments page works fine and the employees can coordinate fine with it, I was looking forward to be being able to use the calendar. Generally when I try to see anything in the calendar view it doesn't display. Occasionally it will display an employee's bookings, but it doesn't work at full capacity. I'm not sure why. I use the Astra theme, and use the themify builder, auto-optimize, and yoast on my website, not sure if anyone else has had the same issues with similar plugins or anything. If you need more info lmk.
Hello Aaron.
Thank you for your purchase.
The calendar should display all appointments for the given time period. Just like our demo sports page.
Right above the calendar, there are settings which allow you to change the display, and the date range. Maybe you missed that?
If not, please explain in a bit more detail, and maybe share some screenshots with me.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
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Hello again Aaron.
Everything looks fine, although the calendar is not displaying appointments. Even the admin-ajax calls are being returned as they should, but there's something wrong.
Can you, please, provide me with your database access (PHPMyAdmin) - C-Panel would be great, if you can share that with us. There's probably something wrong in the database.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
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Hi again Aaron.
Sorry for late response.
Our company is located in Serbia and our working time is from 10:00 to 17:00 CET, business days.
I'm sorry, but the token expired, and we need remote access to your WordPress site, so we're able to debug it. The database looks good on the first view, but until we have both website and database access, we cannot say for sure.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Aaron.
One of our developers remoted in and took a look at your website, but he found that this isn't an issue with Amelia, but either with one of the plugins you recently installed, or some server settings.
What happens is that some of the calls return a 404 error - not found, or 500 error - Internal Server Error - and it is happening all over your website, not just in the calendar. The calendar is simply the best place to notice the issue.
It's most likely one of the recently installed plugins. Can you deactivate your plugins, and see if the issue is resolved. If it is, start activating them one by one and see when the issue reoccurs. When it does you will have found the plugin causing the issue.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Aaron.
Actually, I wouldn't be surprised. This would be the third instance of Autoptimize causing issues like this in the past two weeks.
Can you, please, verify that the issue is resolved without Autoptimize activated? It'll help us out a lot if we can isolate it.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
It is certainly autoptimize, the calendar is loading perfectly without it, and I'm not getting those 500 internal error things anymore which, again, I think is from autoptimize clashing with other plugins.
Hello Aaron.
Thanks for the feedback. It will be added to our list of conflicting plugins, and we'll try and work with Autoptimize's team to see if we can get them to coexist.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables