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  Public Ticket #2054668
shortcake in elementor popup form
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  • macrolicious started the conversation

    Hi - is there any reason why I can't use the [amelabooking] shortcake in a popup form please?  Nothing loads the the form is opened...

  •  472
    Isidora replied

    Hi macrolicious,
    Thank you for your purchase.

    Sorry for late response,

    Please note that from Thursday 20th of June until Saturday 22nd of June we are at WordCamp Europe conference. Because of this, there will be a slight delay in reply to your tickets, but we will give our best to answer all your questions as soon as we can.

    Unfortunately the issues like conflicts with third party plugins or themes are always possible due to the nature of WP, and it might take significant time to investigate and replicate the issue on our side, to be able to find the source of the problem, especially when the plugin or theme is not familiar to us. 

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

    Best regards.

    Kind Regards, 

    Isidora Markovic

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  •   macrolicious replied privately
  •   Isidora replied privately