Hey there, Awesome Customers!

Just a heads up: Our team will be out of the office on Monday, November 11th in observance of Armistice Day, but don’t worry—we'll be back in full swing on Tuesday, November 12th.

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find tons of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel), which might just have the answers you need while we’re away.

Thanks a bunch for your understanding and support!

Warm regards,

TMS

Okay
  Public Ticket #2054511
Can't Download Amelia
Closed

Comments

  •   Mathias started the conversation
  •  472
    Isidora replied

    Hi macrolicious,
    Thank you for your purchase.

    Sorry for late response,

    Please note that from Thursday 20th of June until Saturday 22nd of June we are at WordCamp Europe conference. Because of this, there will be a slight delay in reply to your tickets, but we will give our best to answer all your questions as soon as we can.

    You need to download premium version form email that you get when you make this purchase.(some hosting provides treat it like a spam, so please check your Spam folder as well) Also, you receive email with credentials for our store https://store.tms-plugins.com/login where you can download premium version.

    When you find it, my suggestion is to update the plugin manually by following these steps:

    1.) Download zip from our store or from email that you receive when you make purchase

    2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

    3.) Delete existing ameliabooking folder.

    4.) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)

    5.)  Go to WP-admin panel, open Plugins section.

    6.) Deactivate Amelia Plugin, and then activate it again.

    7.) Clear server and browser cache

    If you are using hosting where you are not allowed to your FTP  then follow those instructions:

    1.) Download zip from our store or from email that you receive when you make purchase

    2.) Delete Amelia plugin from WordPress Plugins page

    3) Click on Add new on Plugins page

    4) Click on Upload plugin on Plugins page

    5.) Choose previously downloaded ameliabooking zip file

    6.) When uploading is done, please Activate Amelia plugin

    7.) Clear server and browser cache.

    Please note that our plugin have size around 6 MB so if yo are not able to upload plugin through WordPress plugins page, then you need to increase 

    upload_max_file size, 

    post_max_size ,

    max_execution_time

    You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.

    Best regards.

    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQFacebookTwitterFront-end and back-end demoDocs

    Amelia: FAQFacebookTwitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful FiltersGravity Forms Integration for wpDataTablesFormidable Forms Integration for wpDataTables