We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2050087
CSV-file upload
Closed

Comments

  • Aske Meineche started the conversation
    June 17, 2019 at 11:05am

    Hello! i am currently trying out your lite version to test if WPDataTables is a good fit for my website, however when i try to upload csv-file files i get the error message

    "Sorry, This File Type Is Not Permitted For Security Reasons"

    Is there a fix for this?

  •  2,576
    Aleksandar replied
    June 18, 2019 at 9:32am

    Hello Aske.

    Thank you for your interest in our plugin.

    There has been a change since WordPress updated to v.5.0.1. and here's what they say:

    Prior to 5.0.1, WordPress did not require uploaded files to pass MIME type verification, so files could be uploaded even if the contents didn’t match the file extension. For example, a binary file could be uploaded with a .jpg extension.

    This is no longer the case, and the content of uploaded files must now match their extension. Most valid files should be unaffected, but there may be cases when a file needs to be renamed to its correct extension (e.g., an OpenOffice doc going from .pptx to .ppxs).

    So, you should still be able to upload CSV files if they have been saved correctly. Can you share that file with me, so I can try it locally? Just make sure to enable the "PRIVATE" reply, so nobody can see it except for us.

    Best regards.

    Kind Regards, 

    Aleksandar Vuković
    aleksandar.vukovic@tmsproducts.io

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  •   Aske Meineche replied privately
  •   Aleksandar replied privately