We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2049788
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Comments

  •  1
    Navaos started the conversation
    June 17, 2019 at 6:59am

    We install the POEDIT and translate all the text.

    Already made all settings as per documentation instruction. But did not show effect on all text like date is converted as per language, but text did not change. 

  • [deleted] replied
    June 17, 2019 at 3:13pm

    Hi Navaos,

    Thank you for your inquiry.

    Sorry, but I am not sure that I understood you right. Can you please send us screenshots of those PO and MO files, so we can take a look which strings are not translated?

    Best regards.

  •  1
    Navaos replied
    June 18, 2019 at 1:23pm

    Hye

    We install the PO and MO files with this only date change when we change the language but not change the service name and labels .Kindly check below links regarding this.

    https://prnt.sc/o3cfkk

    https://prnt.sc/o3cdhb

  • [deleted] replied
    June 18, 2019 at 1:51pm

    Hi Navaos,

    I see that you've bought our plugin. This a pre-purchase questions section for users that didn't buy the plugin, so I cannot help you since this is more technical question. Please contact our support in Amelia section of this support platform, so they can investigate this issue further and provide help. 

    Best regards.