We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
No matter what I do I can't add a location for my business. The Address will not take an address. Apart from intermittedly coming up with an automatic selection, even when that happens you go to save and it says enter an address even though it's there.
Hi wboyes,
Thank you for your purchase.
Sorry for inconvenience,
There is some issue with location on our side and our developers working on it and it will be available in next update that will be very soon.
Thank you for understanding.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
I know you may not have meant the update that just dropped but I thought I would confirm that the update that just happened. 2.0.1 did not fix the problem however it did allow me to bypass having an address in the Address line so I was able to add a location which I was not able to do prior to that.
Hi wboyes,
It should be working fine.
Can you please tell me did you deactivate/activate plugin after update?
Did you clear your server and browser cache?
Did you create Google Map API Key on your Google amount (enabling all necessary API's (attachment))?
Did you add your billing account? You can read more about this here.
If you did, can you please tell me did you insert it on Google Map API Key option in General settings?
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables