We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2049635
Activation still shows Need Pro Version
Closed

Comments

  • Ted started the conversation

    I purchased the Basic version and entered my purchase code. Some of the features are still greyed out. When I go to general settings to change the default time slot step it says, please upgrade to full version.

    I did--or at least I thought I did. Another spot says needs "Pro" version. The only difference your pricing grid shows between the basic and pro is multi-site (no feature differences).

    I purchased, entered the activation code and these are my errors.

  •  2,576
    Aleksandar replied

    Hello Ted.

    Thank you for your purchase.

    If you had the Lite version installed, you cannot simply enter the purchase code, and have it updated to the full version of the plugin. There is a difference in the files included in the Lite package, which is why some features are limited or grayed out.

    You need to download premium version form email that you get when you make this purchase. Also, you receive email with credentials for our store https://store.tms-plugins.com/login where you can download premium version.

    My suggestion is to update the plugin manually by following these steps:

    1.) Download zip from our store or from email that you receive when you make purchase

    2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

    3.) Delete existing ameliabooking folder.

    4.) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)

    5.)  Go to WP-admin panel, open Plugins section.

    6.) Deactivate Amelia Plugin, and then activate it again.

    7.) Clear server and browser cache

    If you are using hosting where you are not allowed to your FTP  then follow those instructions:

    1.) Download zip from our store or from email that you receive when you make purchase

    2.) Delete Amelia plugin from WordPress Plugins page

    3) Click on Add new on Plugins page

    4) Click on Upload plugin on Plugins page

    5.) Choose previously downloaded ameliabooking zip file

    6.) When uploading is done, please Activate Amelia plugin

    7.) Clear server and browser cache.

    Please note that our plugin have size around 6 MB so if yo are not able to upload plugin through WordPress plugins page, then you need to increase 

    upload_max_file size, 

    post_max_size ,

    max_execution_time

    You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.

    Best regards.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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