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  Public Ticket #2049635
Activation still shows Need Pro Version
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  • Ted started the conversation

    I purchased the Basic version and entered my purchase code. Some of the features are still greyed out. When I go to general settings to change the default time slot step it says, please upgrade to full version.

    I did--or at least I thought I did. Another spot says needs "Pro" version. The only difference your pricing grid shows between the basic and pro is multi-site (no feature differences).

    I purchased, entered the activation code and these are my errors.

  •  2,572
    Aleksandar replied

    Hello Ted.

    Thank you for your purchase.

    If you had the Lite version installed, you cannot simply enter the purchase code, and have it updated to the full version of the plugin. There is a difference in the files included in the Lite package, which is why some features are limited or grayed out.

    You need to download premium version form email that you get when you make this purchase. Also, you receive email with credentials for our store https://store.tms-plugins.com/login where you can download premium version.

    My suggestion is to update the plugin manually by following these steps:

    1.) Download zip from our store or from email that you receive when you make purchase

    2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

    3.) Delete existing ameliabooking folder.

    4.) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)

    5.)  Go to WP-admin panel, open Plugins section.

    6.) Deactivate Amelia Plugin, and then activate it again.

    7.) Clear server and browser cache

    If you are using hosting where you are not allowed to your FTP  then follow those instructions:

    1.) Download zip from our store or from email that you receive when you make purchase

    2.) Delete Amelia plugin from WordPress Plugins page

    3) Click on Add new on Plugins page

    4) Click on Upload plugin on Plugins page

    5.) Choose previously downloaded ameliabooking zip file

    6.) When uploading is done, please Activate Amelia plugin

    7.) Clear server and browser cache.

    Please note that our plugin have size around 6 MB so if yo are not able to upload plugin through WordPress plugins page, then you need to increase 

    upload_max_file size, 

    post_max_size ,

    max_execution_time

    You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.

    Best regards.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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