As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Is Amelia HIPAA Compliant?
Hi Becka,
Thank you for your interest in our plugin.
The customer's data are saved only in your database and on your side, and we don't have any access to it. You can add a checkbox where customers can agree with compliance, but we don't have option implemented in our plugin to automatically deletes customer's data when he doesn't agree for keeping his personal information. However, our email and phone fields can be change to non-mandatory fields so only the first and last name can be mandatory for entering.
Best regards.
Becka, the apparent answer is No.
One needs to give concrete answers regarding HIPAA. There needs to be a BAA that's signed, there needs to be a level of encryption and, there are other factors.
The answer given to you didn't answer your question. The idea of checkboxes and auto deleting are ways of making the consumer think that the person answering has an serious answer, but it's not.
Look for BAA, look for levels/types of security. When they tell you 'check boxes this, and auto delete that,' they're pretending.