We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, I have a problem.
In principle I had my plugin activated without problems. at the time of changing the domain I had for the web under construction, to my final domain, the plugin is not receiving more updates, I would like to help me with this. thank you
Hi Jonathan,
Thank you for your purchase.
As we can see you purchase Basic plan for Amelia which means that you can activate it on one domain only at the time. If you are using it on your dev website, please deactivate it there and activate it on your final domain. Like this you will get updates.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Hi, im deactivate the plugin in my DEV domain.. and can't activate in my principal domain.. Please Help!
Hi Jonathan,
Sorry for late response.
We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.
Sorry I am little confused. You are not able to activate plugin or license on principal domain?
For license, you need to deactivate it on DEV server and after that you will be able to activate it on principal domain. You will need to do that on Activation settings in plugin.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables