We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I looking to implement a booking form on a orthodontist website. I've gone through the demos and documentation and still haven't seen a feature I would need. Do you guys allow files to be uploaded? Like X-Rays and Medical History documents?
I like the smoothness of the plugin, but this feature is what is mainly stopping me from proceeding.
Hi Corey,
Thank you for your interest in our plugin.
Unfortunately we don't have this option in our plugin at the moment. However, we have it in our plan for one of the next updates, so if you are interested I can inform you once we release an update with this feature. I must be honest to say that it won't be ready for a couple of weeks for certain.
Best regards.
Hi Isidora,
Do you have an estimated time frame of when it will be added to your plugin? I'm on the fence of either going with Bookly with their added upload files module or waiting for your plugin to offer the ability to upload files.
Corey
Hi Corey,
We don't have estimated time yet, probably in July with the next update. I can inform you once we update the plugin with this feature?
Best regards.
Hi Isidora,
I was wondering what the ETA was on the addition to adding/uploading files on the booking form?
Also, I currently have the free version of your plugin on my site to show one of my clients the features on it. I know there are quite a bit of features grayed out in the trial, but I was wondering in the full version, does it give the option to send an SMS the day of or the day before to a customer who booked an appointment?
Thanks,
Corey
Hi Corey,
It will probably be in our next version that we will release in about two-three weeks.
As for the SMS question, we have option to send both email and SMS message on the day before the appointment like a reminder and also option to send follow-up message after the appointment.
Best regards.
Ok. Cool. I look forward to the new update. Thanks for answering my question.
Hi Isidora,
I just bought your plugin through AppSumo. When is the update coming out for being able to upload/attach files to the bookings/appointments?
Thanks,
Corey
Hi Corey, thanks for your purchase!
Isidora is out of the office currently.
Our developer is working on it right now, and it will be released most probably with next release, in about 3 weeks. You will be able to add upload file as a custom field in any booking form.
If you have few moments to leave us a review at the AppSumo deal's page, it will be much appreciated!
From now on, you have a full support so with your purchase code you can open ticket in Amelia category, so our support engeeners can help if needed.