We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
after picking the time (not date) my website jumps to the very bottom of my website. I think the idea was to jump to the continue button. How can I fix this problem because it is very annoying for the user.
You can have a closer look on my website:
www.osteopathiecaron.de/terminvereinbarung
Kind regards,
Elise
Hi Elise.
Thank you for your purchase.
This was a known issue, but it should've been resolved with the 2.0 update. Please tell me, have you updated the plugin to v.2.0?
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Aleksandar,
thank you for your fast reply! In the Wordpress plugin section it says Version 2.0. I didn't had this issue before I updated amelia manually to Version 2.0. I needed to replace the ameliabooking folder in filezilla, because the automatic update didn't work, although I activated my licence in wordpress.
Thank you for your help!
Kind regards
Elise
Hi again Elise.
Yeah, turns out you're correct. It is still there.
I forwarded the issue to our development team, and they say it will be fixed in the next update.
I apologize for the inconvenience. Is it possible for you to work with it as it currently is, until then?
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksander and Elise,
I’m experience this problem as well after updating to version 2.0, the problem wasn’t there in version 1.5.1 !!!
It is really annoying indeed. I can wait for a update because my website is still in development but if it is done by CSS, can you provide the css code to disable/override it?
Regards,
Patrick
Hi Patrick.
I'm sorry to disappoint you, but unfortunately it cannot be done with simple CSS. It's got some javascript involved.
The issue will be fixed with the new update which is due today or tomorrow.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
That is very quick :D
Thank you for the awnser !
You're welcome BlazingDragon.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I have updated the plugin to version 2.0.1 today and the jumping is indeed solved "on the desktop layout"! Note that the problem stil exist on the Mobile layout. Just to let you know! Hope this will be fixed in the next update as well...
Yes I can confirm this as well, the jumping on Mobile.
Thank you both for this info.
It will be forwarded to our developers, so they can fix it for one of our next releases.
Thanks for your understanding, and patience.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables