We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2045222
Can't change default message
Closed

Comments

  • Malik started the conversation

    When I try to change the default employee notification and click save and send a test email. It doesn't change even though it's saved.  I need the message to say this

    Hi %employee_full_name%,


    You have one confirmed %service_name% appointment at %location_name% on %appointment_date% at %appointment_start_time%. The appointment is added to your schedule.


    The customer name is %customer_full_name%

    Their email is %customer_email%

    Their phone is %customer_phone%


    Thank you,

    %company_name%


    but when I save and test it continues to say this 


    Dear John Doe,

    You have successfully scheduled Service Name appointment with Richard Roe. We are waiting you at on June 12, 2019 2:39 pm

    Thank you for choosing our company,
    Russell Brothers City Tours


  •  472
    Isidora replied

    Hi Malik,
    Thank you for your purchase.

    Yes that is the normal behavioral to check are emails send from your server(dummy test email). Please made one real booking in our booking form with some customers test data(some test email) and you will see that placeholders will be change with real data.

    I suppose that you already made category, service and employee.

    Best regards.

    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQFacebookTwitterFront-end and back-end demoDocs

    Amelia: FAQFacebookTwitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful FiltersGravity Forms Integration for wpDataTablesFormidable Forms Integration for wpDataTables

  • Malik replied

    Hey the test holders are replaced with real data. What I am saying is that the email I want to go out is not going out. I want it to say 

    Hi Greg (employee name)

    You have one confirmed a tour (appointment name) appointment at Southfield (location_name) 

    The customer name is %customer_full_name%

    Their email is %customer_email%

    Their phone is %customer_phone%

    Thank you,

    %company_name%


    But when I sent a test mail it changes the default template to 

    Dear John Doe,

    You have successfully scheduled Service Name appointment with Richard Roe. We are waiting you at on June 12, 2019 2:39 pm. 

    Thank you for choosing our company,
    Russell Brothers City Tours

    The placeholders are changing it's the actual message that is not changing. 


    Amelia comes with a default notification message. I changed that message. The message I changed it to is not appearing in my email box when I test it. The message that is appearing in my email box is the default Amelia notification message. How do I fix this


  •  472
    Isidora replied

    Hi Malik,

    Like I explain in previous post, for test emails are used predefined dummy data for testing sending emails.

    Please insert our shortcode on some of your pages and make REAL booking with some test email and you will see that you will get email template like you set it in Notification page.

    Best regards.

    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQFacebookTwitterFront-end and back-end demoDocs

    Amelia: FAQFacebookTwitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful FiltersGravity Forms Integration for wpDataTablesFormidable Forms Integration for wpDataTables