We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Every time I update to the latest version of wpDataTables I have to go and modify config.inc to allow me to be able to reconnect to my MSSQL server. Why can't this update be more intelligent? Or am I doing something wrong when I press the Update button on the Plugin page in Wordpress?
I just wanted to add a screenshot of what I experience when I update.
Hello sswcmw17.
Yeah, sorry for the inconvenience, but unfortunately when updates occur, they override all files in the plugin. Config.inc.php file being one of them. It replaces the file you modified with the default values where sqlsrv driver is disabled, and dblib enabled.
Unfortunately, at the time being, this is the only way when some hosting providers are concerned.
Sorry for the inconvenience.
Kind Regards,
Aleksandar Vuković
[email protected]
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