I have noticed to my dismay that once logged into the Wordpress backend as an Amelia employee or any access level the Amelia plugin section only shows a blank screen on iPad Model MD328B/A. The rest of the Wordpress backend displays properly like the media library for example.
I tried with my iPad pro and it worked not a bother. Is there any way to get it to work proper like on the older iPad Model? My client was to use it to book appointments.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
It has been two weeks and I haven't heard of any updates to resolve this issue which is disappointing. I was hoping with that large update you released the issue would be resolved but unfortunately it is not. Is there any hope of a remedy?
Sorry for late response we had some conference meetings last week.
The issue is quite hard to debug and that is why we did not fixed the issue in the newest version.
One of our developers is currently looking to find a fix for this and he told me that there might be a workaround to insert some script that it will bypass the version of the Mac tablet so please keep the credentials "live" so once we found the solution we can implement it on your site.
Sorry again for late response and for the inconvenience.
Thanks a million Bogdan! Not to worry I am not that naive to think it would be a simple solution. It rarely ever is unfortunately. I hope a remedy is soon sorted:)
Hello,
I have noticed to my dismay that once logged into the Wordpress backend as an Amelia employee or any access level the Amelia plugin section only shows a blank screen on iPad Model MD328B/A. The rest of the Wordpress backend displays properly like the media library for example.
I tried with my iPad pro and it worked not a bother. Is there any way to get it to work proper like on the older iPad Model? My client was to use it to book appointments.
Regards
HI damhnait,
Thank you for your purchase.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Let me found some old IPad so I can test it out.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
HI damhnait,
Thank you for your feedback.
I just check it and also none of the pages are displaying on Ipad.
I also checked our demo sites with the latest version and they are not working as well , displaying just blank page.
I forwarded this issue to my team so they can investigate what may be the reason for this.
Sorry for any inconvenience and thank you for understanding.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Ok hopefully they can provide a solution as I am launching this website on the 22nd.
HI damhnait,
One of our developers starts investigating this issue today.
I hope that he will found a proper solution.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
It has been two weeks and I haven't heard of any updates to resolve this issue which is disappointing. I was hoping with that large update you released the issue would be resolved but unfortunately it is not. Is there any hope of a remedy?
HI damhnait,
Sorry for late response we had some conference meetings last week.
The issue is quite hard to debug and that is why we did not fixed the issue in the newest version.
One of our developers is currently looking to find a fix for this and he told me that there might be a workaround to insert some script that it will bypass the version of the Mac tablet so please keep the credentials "live" so once we found the solution we can implement it on your site.
Sorry again for late response and for the inconvenience.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks a million Bogdan! Not to worry I am not that naive to think it would be a simple solution. It rarely ever is unfortunately. I hope a remedy is soon sorted:)
Hi damhnait,
Thank you for understanding.
Yes the issue is that the Mac tables ( especially old ones) are not easy to debug and apply the code.
So we applied the code on our desktop computers and then test it on the tablets on our dev sites.
I hope so, there was the issue with the IE browsers and that was fixed but the tablets are not easy to fix as that.
Nevertheless I hope that there will be a solution soon.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables