Hi again Omar.

I have checked your website, and everything seems to be up and running.

Has the issue been fixed?

Best regards.

Hello again Omar.

Since you bought the plugin through Envato marketplace, you don't actually need the purchase code to activate the license. The "Purchase Code" field is reserved for purchases made through our website, and needs to stay blank when you're activating with Envato.

So, all you need to do is click on "ACTIVATE WITH ENVATO", and the plugin will take you to the Envato log-in page, where (upon logging-in) the license will be activated.

If the activation fails after our next update (or before that), please let me know, so I can engage one of our developers to take a look. It shouldn't be "disappearing" like that.

Also, please note that our plugin is around 11 MB in size, so if you are not able to upload plugin through WordPress plugins page, then you need to increase the following:

upload_max_file size, 

post_max_size ,

max_execution_time

You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.

Best regards.

Hi again Omar.

My suggestion is to update the plugin manually by following these steps:

IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page) if you don’t want to lose all your tables!

1. Download zip from this link

2. Use FTP to open /your_wordpress_folder/wp-content/plugins

3. Delete existing wpDataTables folder.

4. Upload previously downloaded wpDataTables folder through FTP to plugins folder (unzip it)

5. Go to WP-admin panel, open Plugins section.

6. Deactivate wpDataTables, and then activate it again.

7. Clear server and browser cache

IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page) if you don’t want to lose all your tables!

Best regards.