We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2034402
No employees in treatment creation
Closed

Comments

  • Arjan Roos started the conversation

    Hi, 

    We are offering your plugin to a client. On the moment there are 3 employees registered, but we cannot add a service because of the reason that we cannot select an employee from the list in "Add service". It says: "No data"

    Extra note: All the services that existed are gone. 

    Did you have any previuous experience with this kind of behaviour and if you not have a solution, how can we erase Amelia (in total) from the Wordpress Install so the client can start with a fresh install?

    I'd like to hear from you!

    Kind regards, 

    Arjan Roos

  •  472
    Isidora replied

    Hi Arjan,

    Thank you for your purchase.

    Sorry for inconvenience,

    We understand. Your service are not gone, probably it is thrown some error from server that prevent rendering service on page. To investigate this please provide me a temporary WP-admin login for your site where this happens and also PHPMyADMIN credentials for your database, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

    Best regards.

    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQFacebookTwitterFront-end and back-end demoDocs

    Amelia: FAQFacebookTwitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful FiltersGravity Forms Integration for wpDataTablesFormidable Forms Integration for wpDataTables

  •   Arjan Roos replied privately
  •   Isidora replied privately
  •   Arjan Roos replied privately
  •  472
    Isidora replied

    Hi Arjan,

    You are welcome.

    This can happened when customers use servers with database where foreign keys are not allowed, or queries that make foreign keys from plugin or themes are not allowed. This will not happen again because they are creating only once(should be created when you first time activate plugin- because then are created all tables in database) Now they are created and you don't need to worry about it anymore.

    Best regards.

    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQFacebookTwitterFront-end and back-end demoDocs

    Amelia: FAQFacebookTwitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful FiltersGravity Forms Integration for wpDataTablesFormidable Forms Integration for wpDataTables