We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am not happy with my purchase of this plugin. It has some serious problems that I didn't expect. For example If it is 13:00, then people can make an appointment at 12:00. It is not logical. for example i can't add it as easily on my wordpress page as wordpress has been updated. People cannot choose a location. People can make an appointment at the same time with the same employee. I spent three hours figuring it out. all settings are fine everything but he just doesn't do what i want. I think that's a shame because I had high expectations because the price is also quite high. I'm not happy about it. i want to request a refund.
HI Payam,
Thank you for your purchase.
Sorry to hear that you do not want to use our tool after purchase.
As I can see from your reply below most of the features can be set up correctly.
For example If it is 13:00, then people can make an appointment at 12:00.
- Can you please check if the time zone in your WordPress settings is correct one that you are in it. Also in the Amelia Settings page you can choose to display the time slots in the clients time zones.
People cannot choose a location. People can make an appointment at the same time with the same employee.
Do you have a link to a page so I can take a look and give you my suggestion.
I will gladly help if you can provide me with some examples.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
No thank you. I'm done with it. it took me too much time. and i don't want to invest more time in it. I want to request a refund. Thank you.
HI Payam,
Sorry to hear that.
You can request a refund on http://store.tms-plugins.com by logging with the credentials that you've received via mail.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables