We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I want to buy a new license or renew my old one but I have a question. Some years ago, I purchased a license for wpdatatables and installed it on my websiteHowever, I disabled it thereafter after I noted that any of my pages build with wpdatatables would become extremely slow. I was wondering if this is something that has been resolved or something I need to know about having a wpdatatables table or chart on a page and still maintain website speed. I check my speed using Google pagespeed insight https://developers.google.com/speed/pagespeed/insights/
Hello Peter.
Thank you for your interest in our plugin again.
I am not sure which issue you're referring to, since we have customers that have huge tables, with millions of records, and they don't experience any issues with loading speed. That, of course, depends on the way those tables are created and how many entries are being displayed on the page at once.
The speed widely depends on these factors:
If you bought the plugin, you should still have it, so you can try it out. Also, if you didn't get a refund for the purchase, you can still use the same purchase code to activate it. If you don't have the plugin, and you're connecting a remote database, the best way to test the speed of tables created with them is to connect those databases to our sandbox site and test them there live.
Best regards.
Kind Regards,
Aleksandar Vuković
aleksandar.vukovic@tmsproducts.io
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
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