We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2027336
Payment testing
Closed

Comments

  •  2
    Mike Wright started the conversation

    Stripe enabled, in test mode. After entering payment details and submitting, all I see is a spinning wheel and wait.  See attachment.

    Not, terribly encouraging.

  •  2
    Mike Wright replied

    Gets worse. I am in the UK - the payment details insist on a zip code - it needs to be a postcode. Phone is set to UK.  Really?

  •  472
    Isidora replied

    Hi Mike,
    Thank you for your purchase.

    This is input is Stripe.js library and that library handle all related to this input. I think when you enter the card number from UK, it will recognize that card is from UK and it will remove ZIP code. This is the quote from their documentation:

    "Note that ZIP and postal code validation depends on your customer’s billing country. Use our international test cards to experiment with other postal code formats"

    So when I add card number from my country it doesn't require ZIP code to be added.

    Can you please check again your Test Publishable Key and Test Secret Key on your Stripe account? 

    With Stripe or PayPal there is only two ways where customers can made mistakes. First one is to use Live credentials when Test/Sandbox mode is enabled, and second one it to copy wrong Stripe/PayPal credentials.  

    If you insert right data and still not working, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

    Best regards.

    Kind Regards, 

    Isidora Markovic

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