As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hello
I have recently bought a basic subscription of Amelia for $59 per yr.
If today i wanted to upgrade to Pro or developer, how does it work.
If i wanted to upgrade today to Pro would i pay $109 for the transaction or would i pay less than that?
Thank you
Hi Temper,
Thank you for being our user.
We didn't make the upgrade process yet. At the moment if you want to upgrade to Pro or Developer license you need to purchase that license and after that we will refund you the basic license.
Best regards.
Hi Temper,
You are welcome.
Once you purchase the Pro license contact me here and send me your email, so we can find you and refund you the basic license. You can also submit the refund and write there about our conversation and that you are upgrading your license and I will contact our team so that they can expect you and refund you the money for Basic license right away.
Best regards.
Hi Temper,
Thank you for purchasing our Pro license and sending us the screenshots. I have forwarded your email to our team, and they already processed the refund (maybe you will not get it right away because it usually takes some time before Paddle process it).
As for the set-up, the existing set-up will be saved, you will not lose anything.
Best regards.
Thank you Isidora
I have been refunded. Im very happy with hoe that went. Thanks for your help.
Temper
Hi Temper,
You are welcome. I am glad to hear that everything went fine.
Best regards.
Hello Isidora
My subscription for Amelia auto-renewed and i did not want to auto-renew. I did have notifications to make me aware of the renewal date, however i misunderstood. Can I please get a refund?
Kind regards
Temper
Hi Temper,
We are very sorry to hear this, we can refund you the license. Can you please tell me your email that you have used for the purchase?
Best regards.
Thank you Isidora
The email I used to make the purchase is [email protected]
Regards
Temper
Hi Temper,
We have refunded you the license.
Best regards.