We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2023449
Double Booking Issue
Closed

Comments

  •  2
    sfxdotcom started the conversation
    May 24, 2019 at 1:42pm

    I am having some issues with configuring my bookings, which are infringing upon business.

    • If I disable the option “Use service duration for booking a time slot” under “General Settings”, my customers appear to be able to double-book reserved time slots for services that exceed 1 hour.
      • For example, I have a 2 Hour Reservation for Lane 1 to 5. If Lane 3 is booked from 5pm to 7pm, the option still exists for Lane 2 to be booked from 6pm to 8pm.
    • When I enable the option “Use service duration for booking a time slot”, it resolves the above problem. However, it eliminates the ability to book in 30 minute increments.
      • For example, instead of seeing an option to book at 5pm, 5:30pm, 6pm, 6:30pm, etc. – the option then becomes 5pm or 6pm.

    How can I resolve this problem so I still get 30 minute steps and block the ability to double book a service?

  •   Isidora replied privately
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  •  472
    Isidora replied
    June 11, 2019 at 6:51am

    Hi sfxdotcom,

    You are welcome. 

    Best regards.

    Kind Regards, 

    Isidora Markovic

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