We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2013794
wpDataTables doesn't work
Closed

Comments

  • jakewikilawn started the conversation
    May 16, 2019 at 4:06pm

    Hey,

    Recently purchased (today actually) wpDataTables and this plugin just doesn't work.

    • Clicking the "browse" button to select a file won't work
    • Manually entering a table doesn't work
    • Creating a live connection to a .csv or Google Sheet doesn't work

    I don't want to use any of the SQL connections because I don't trust your plugin's security with sensitive information like how to access our company's database.

    It would be great if someone could help figure this out. If not I have to insist on a refund.

    Best,

    Jake

  • jakewikilawn replied
    May 16, 2019 at 4:08pm

    It's been "loading" now for 10+ minutes.

  •  2,576
    Aleksandar replied
    May 17, 2019 at 9:04am

    Hello Jake.

    Thank you for your purchase.

    These issues usually occur when there's a conflict with either the theme you're using or another plugin you have installed. For troubleshooting purposes, can you change the theme and try again? If the issue is still present - deactivate all plugins except for wpDataTables, and try again - it should work this time. If it does, start activating the plugins one by one, and after each activation refresh the page to see if the issue is back. When it reoccurs, you will have fond the plugin causing the conflict.

    Unfortunately the issues like conflicts with third party plugins or themes are always possible due to the nature of WP, and it might take significant time to investigate and replicate the issue on our side, to be able to find the source of the problem, especially when the plugin or theme is not familiar to us. 

    As for creating the table manually - does it allow you to do anything, or when you click on a drop-down nothing happens?

    If it's the latter, there is probably a conflict with the bootstrap.js files.

    Please go to wpDataTables main Settings on your wp-admin page. You'll see Include full bootstrap front-end and Include full bootstrap back-end. Disable both sliders, hit Apply and refresh your page.

    5192777348.png

    Please let me know.

    Best regards.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables