We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Support,
If I buy the Pro subscription today and later decide to upgrade to developer package, would I be able to do by paying the differential only?
Can I use this plugin on intranet website, with no internet connection?
Regards,
Furqan
Hello Furqan.
Thank you for your interest in our plugin.
If you were to buy the Pro version, and then decide to switch, we'd refund your purchase for Pro once you purchase the Developer version. So in the end you would still only pay the difference in the price.
You can use it on an intranet website, but I don't think you'd be able to activate it using the purchase code if you're not on internet.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
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Hi Furqan,
So, if I get access to internet to activate the plugin and then later the internet access is revoked then will the plugin work fine? I am assuming that internet will be required only once to activate the license and never again in future?
- You don't need internet access in order to plugin work, you just need it to be able to activate it.
Do I need multiple licenses, if I need to use the plugin on multiple subdomain?
- Basic licence is for one domain, Pro licence is for 3 domains and Developer licence is for unlimited number of domains. Multiple subdomains of one domain (e.g first.example.com and second.example.com) can be activated with the same licence.