We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2003955
Refund!!!
Closed

Comments

  • Edson started the conversation
    May 8, 2019 at 8:09pm

    Hi,

    It's now seven day and can you please get this sorted???

    I would like a refund its now 5 days and unfortunately I am losing time.Sorry I feel we are going back and forth can I just have the refund, its been 4 days already.

    I was told the issue is probably somewhere in configuration but nothing was done.

    1. I added PayPal and Stripe but when I tested it doesn't connect at all. When you click the Confirm button its not going anywhere all you get is the WAITING FOR PAYMENT message. I have attached a screenshot.

    Please issue a full refund.

    Regards

  • maurice replied
    May 8, 2019 at 11:34pm

    I need a refund because I want cancel the subscription

  • Edson replied
    May 9, 2019 at 5:37am

    Hi Maurice,

    Can you update me on this?