We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2003889
Stripe payment reimbursement and file upload field
Closed

Comments

  • Julie started the conversation
    May 8, 2019 at 7:16pm

    My Amelia booking plugin is connected with stripe for payments. Whenever a client books my service, they are required to pay with their credit or debit card online. If a booking is canceled or deleted, will the client be reimbursed for the amount they initially purchased my service for? 

    Additionally, is there any way I can have a field where the client can upload a picture during the booking process?

  •  472
    Isidora replied
    May 9, 2019 at 7:45am

    Hi Julie,
    Thank you for your purchase.

    Unfortunately that is not possible with built in features. When customers cancel the appointment you need manually to refund them.

    Sorry for disappointment, but at the moment it is not possible. You can check available Custom fields in our documentation on this link.

    Best regards.

    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables