As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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My Amelia booking plugin is connected with stripe for payments. Whenever a client books my service, they are required to pay with their credit or debit card online. If a booking is canceled or deleted, will the client be reimbursed for the amount they initially purchased my service for?
Additionally, is there any way I can have a field where the client can upload a picture during the booking process?
Hi Julie,
Thank you for your purchase.
Unfortunately that is not possible with built in features. When customers cancel the appointment you need manually to refund them.
Sorry for disappointment, but at the moment it is not possible. You can check available Custom fields in our documentation on this link.
Best regards.
Kind Regards,
Isidora Markovic
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