We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I wonder if you might be able to provide an update on a timescale when you might introduce seconds support to the time format?
I know it’s been on the todo list for a while now. It’s a feature I really need (I need to display 5k run times and hopefully do calculations on these). Any update much appreciated.
Thanks,
Tom
Hello Tom.
I'm sorry to disappoint you, but unfortunately we don't have that information. There are a lot of items on our to-do list, and they get pushed up that list depending on how many times users ask for it. I'll forward it to our development team again, so they can try and bump it up. There are a lot of priority tasks they need to work on at the moment any way, so I don't think it'll be any time soon.
Also, calculations for time columns is still not possible, and I also don't have the information when or if it will be implemented.
Sorry for any inconvenience.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
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