We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
hello,
the amelia plugin stopped loading today. no changes or additions were made. i'm using the shortcode [ameliabooking].
if it doesn't resolve shortly we'll have to go with another booking plugin.
there are no errors in the console.
please advise.
Hi PARISI,
Thank you for your purchase.
Sorry for inconvenience,
Can you please try to save your employee again?
If this helps, please can you explain me your steps if is possible in details how you set up your booking system? For example: I create category first, then employee, after that service, then custom fields, later on location... so we can reproduce it in our local environment and reproduce the issue.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
hi milan,
i cannot delete the employee
"Could not delete user. This user has 5 appointments in the future."
there is only 1 employee in place.
i've spent about 10 hours working on configuring amelia. one day it was working, the next it wasn't (i'm the only one working on it).
here is the wp-login, please have a look:
https://parisitour.fr/wp-admin
user: seo
password: meowmeowmeow
we are already looking for another booking system since we cannot use amelia at all.
Hi PARISI,
That is normal behavioral in Amelia when you try to delete customer of employee which have appointments in the future. You need to delete those appointments first, and then you will be able to delete.
You have this issue because you didn't assign any location to your employee. We set first Location from dropdown and save employee. (attachment)
Now Amelia is working fine on front-end. (attachment)
If you need to add more locations to one employee, unfortunately it is not possible at the moment. There is a workaround where you can make two same employees with different emails(you can use same email by adding numbers for example if your client email address is client@gmial.com you can make more employees with same email adding numbers like client+1@gmial.com,client+2@gmial.com... )
And then you can use ameliabooking shortcode and on front-end you can hide with CSS dropdawn with Employees and it will be shown just Location dropdawn.
You can use this CSS rule on the page between style tags where you will hide Employee dropdawn:
<style> .am-select-employee-option { display: none; } </style>
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables