hi I need to block certain off my employee calendar so that clients cannot book those hours. These hours change every week so it would be useful to be able to block certain hours rather than just putting it in as a break (this seems to be the only option). Any ideas?
Can you please tell me are the employees connected to the their Google calendar.
If that is the case then my suggestion is to take a look at this link where you can see how you can set the event on google calendar to be busy and that time slot will not be able to be booked.
You will find this explanation
Remove Google Calendar Busy Slots
Enable this option if you want to remove the busy slots in your employees’ Google Calendars from their work schedules in Amelia. When enabled, time slots from the Amelia Calendar will be removed whenever there is an event in the Google Calendar.
Please note: In order to use 2-way Google synchronization properly your employees should set statuses of the events in their Google calendars as Busy. In that way, time slots occupied by those events will be removed from Amelia calendar.
It would be needed to insert a specific break via Special Days at least a day before, in case you're not using the integration; or simply create fake booking for a certain slot which you don't want to be available.
I have configured the integration with Google Calendar, I am able to see the plugin's events being sent to Google Calendar (one direction), however, I cannot see any google calendar events blocking the plugin calendar availability (the other direction), nor I see changes to the plugin event's (eg appointment cancellations) reflect on Google Calendar
Via AMELIA, the special day enables us to schedule special working hours but not a special unavailable period. From your experience, what is the best practice to schedule a special unavailable period ?
You can configure Days Off if you want to block whole days.
You can add a period in Employee/Work Hours, by clicking on the "+" sign next to the day name, and add "Break" to include breaks in your employee's schedule.
hi I need to block certain off my employee calendar so that clients cannot book those hours. These hours change every week so it would be useful to be able to block certain hours rather than just putting it in as a break (this seems to be the only option). Any ideas?
Many thanks
Vinny
Hi Vinny,
Thank you for your purchase.
Can you please tell me are the employees connected to the their Google calendar.
If that is the case then my suggestion is to take a look at this link where you can see how you can set the event on google calendar to be busy and that time slot will not be able to be booked.
You will find this explanation
Remove Google Calendar Busy SlotsEnable this option if you want to remove the busy slots in your employees’ Google Calendars from their work schedules in Amelia. When enabled, time slots from the Amelia Calendar will be removed whenever there is an event in the Google Calendar.
Please note: In order to use 2-way Google synchronization properly your employees should set statuses of the events in their Google calendars as Busy. In that way, time slots occupied by those events will be removed from Amelia calendar.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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that’s amazing. Thanks so much for that. I didn’t see that option before. That’s a great help. Thank you very much. I’m all set up now!
Hi Vinny,
Glad to be able to help.
If you have any more questions feel free to open a new ticket.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi,
What's the best way to block unavailable hours on a regular basis, if you are not using the Google Calendar integration?
Thanks
Hi Omar,
thank you for contacting back
It would be needed to insert a specific break via Special Days at least a day before, in case you're not using the integration; or simply create fake booking for a certain slot which you don't want to be available.
Hope this helps.
Thank you Ivana,
I have configured the integration with Google Calendar, I am able to see the plugin's events being sent to Google Calendar (one direction), however, I cannot see any google calendar events blocking the plugin calendar availability (the other direction), nor I see changes to the plugin event's (eg appointment cancellations) reflect on Google Calendar
How can I diagnose the problem?
Hi Omar,
you can diagnose this with the settings - in Amelia > Settings > Integrations > Google.
if the Busy Slots are activated:
And Events Returned set to maximum:
then please reach out to us via private ticket so that we can investigate on your site.
Hi Ivana, hi Omar,
This topic is interesting.
Via AMELIA, the special day enables us to schedule special working hours but not a special unavailable period. From your experience, what is the best practice to schedule a special unavailable period ?
Thank you, Fred
Hello Fred
Sorry for the late response.
You can configure Days Off if you want to block whole days.
You can add a period in Employee/Work Hours, by clicking on the "+" sign next to the day name, and add "Break" to include breaks in your employee's schedule.
Kind Regards,
Aleksandar Vuković
[email protected]
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