We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
Can you assist with addressing the issues below?
1) I am having some issues with my scale. For example, when generating charts. My scale seems to be 50 for every block, rather than a typical 1,2,3 etc. number count.
2) I am interested in generating a chart to show the data within the last 30 days of the system date. How can I do this? Is there a specific SQL code or so you can assist with?
3) I am interested in customising the form design. For example, instead of having First Name and Last Name in a two column one line design. I am interested in having First Name, Middle Name and Last Name as three separate one line columns.
4) When trying to edit a row/data set, I keep receiving an error which states the following: 'Error! There was an error trying to insert a new row! Error: Duplicate entry '400' for key 'wdt_ID'. ''
Hello protonmaster
Thank you for your purchase.
Sorry for the late response. Wednesday and Thursday were non-working days in our country.
1) I would have to take a look at either the chart, or the page, or back-end to be able to help you with this, if it can be fixed.
2) The chart can follow table filtering, so you would need to display only the last 30 days in the table first. Again, I'd like to take a look at the table to be able to tell you something more about this.
3) I didn't quite understand this. What form are you referring to?
4) There's probably the duplicate entry in the database. Do you have C-Panel access to take a look at that table in PHPMyAdmin?
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
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