Unfortunately, after installing and setting up a database, I cannot load the "Filtering" options of a column. When I click on the options of a column, the first sheet of options appears without problems, but when trying to switch to another category like "Data", "Sorting", "Filtering", etc. the menu does not load.
Sorry for the late response - we've had non-working days due to Easter holiday.
Issues like this are usually caused by a conflict between our plugin and either the theme you're using or another plugin you have active on the page.
To troubleshoot this, first you need to change the theme and try again - if the issue is still present, then deactivate all plugins except for wpDataTables, and verify the issue is resolved. If so - start activating the plugins again one by one, and after each one refresh the page to see if the issue represented itself. Once it does - you will have found the plugin causing the conflict.
Unfortunately the issues like conflicts with third party plugins or themes are always possible due to the nature of WP, and it might take significant time to investigate and replicate the issue on our side, to be able to find the source of the problem, especially when the plugin or theme is not familiar to us.
Unfortunately, after installing and setting up a database, I cannot load the "Filtering" options of a column. When I click on the options of a column, the first sheet of options appears without problems, but when trying to switch to another category like "Data", "Sorting", "Filtering", etc. the menu does not load.
Is this issue known and is there a fix?
Thanks
Thomas
Hello Thomas.
Thank you for your purchase.
Sorry for the late response - we've had non-working days due to Easter holiday.
Issues like this are usually caused by a conflict between our plugin and either the theme you're using or another plugin you have active on the page.
To troubleshoot this, first you need to change the theme and try again - if the issue is still present, then deactivate all plugins except for wpDataTables, and verify the issue is resolved. If so - start activating the plugins again one by one, and after each one refresh the page to see if the issue represented itself. Once it does - you will have found the plugin causing the conflict.
Unfortunately the issues like conflicts with third party plugins or themes are always possible due to the nature of WP, and it might take significant time to investigate and replicate the issue on our side, to be able to find the source of the problem, especially when the plugin or theme is not familiar to us.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I figured it out - thanks!
Great news, Thomas.
Thanks for letting me know.
If you have any more issues or questions feel free to open a new ticket, we will gladly help.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables