We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there
We are using amelia for our company. Sometime sof specific days we neet to enter specific times where clients can book. I have seen on your website that there is a functionality calles special days for each employee - however we do not have this functionality in our amelia. Could you let me know why and how to enable?
Hi Haarklinik,
Thank you for your inquiry.
You probably don't have one of the latest version. Go to the Plugins page and check which version you currently have. The latest one is 1.5.1. If you don't have this version, here are the steps that you need to take to update the version.
When downloading the new plugin version from CodeCanyon, please follow these steps to update manually from the existing version:
1. Go to your FTP and open WordPress plugins folder
2. Delete the old Amelia version folder
3. Upload the new version of Amelia
4. Go to WP-admin panel, and open the Plugins section
5. Deactivate Amelia, and then activate it again
To enable auto update just add the purchase key in the Purchase Code Settings Dialog on the Settings page. You can take a look at this tutorial how to find your Amelia Purchase Code – Link. If you add a purchase key for auto update, from the next update your version will be updated automatically.
Best regards.