We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1991965
Wordpress account
Closed

Comments

  •  16
    Roxane started the conversation

    Hello, I have a question about the Wordpress account. One of my employee already has a wordpress website with an associated wordpress account. How does that work in this case ? Does the amelia plugin come in her dashboard ?

    Thank you for your help,

    Roxane

  • [deleted] replied

    Hi Roxane,

    Unfortunately I didn't understand the question. Can you please explain it in more details? Do you mean on account on http://wordpress.org?

  •  16
    Roxane replied

    Hey Milos, sorry I'll try to make it clearer. 

    I have a new employee. I created her profile in Amelia in Employee. In the "Wordpress User" bar, I chose "create a new wordpress user" so she received an email to put a new password and have an access to the backend to set her schedule in Amelia. However, she told me she already has a wordpress.org website with the same backend than I (but with different plugins...)  So I just wanted to know how it works for employees who have a website on wordpress.org with the same email address and password to access their backend. Maybe the Amelia plugin is just added to their backend with the rest of the plugins of her own website ? She already use her email adress for her own website that is on wordpress as well. 

    Let me know if it is clear. 

    Thank you for your help, 

    Roxane

  • [deleted] replied

    Hi Roxane,

    WordPress user needs to have role Amelia Employee in order to appear in the WordPress User field in Edit Employee modal. Probably she had different User Role than Amelia Employee and because of that her user didn't appear in WordPress User field.

    If you want that user have multiple roles e.g. Admin and Amelia Employee that you can find some plugin that allow this. I think that there are a lot free plugins that extend WordPress user roles.