We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Support!
I have a problem on the front end. The input fields are greyed out when you have to type your name, email address and phone number (see the attached image). You can not type in anything, when you hover your mouse over it turns to a crossed out red circle. The problem occurs regardless which service or date I choose.
Could you please help me to resolve this problem?
Thank you in advance!
Tamás
Hi Tóth,
Thank you for your purchase.
Yes that is normal behavioral when you are logged in and try to make appointment more than once. First time will be filled in, but not grayed out. Every other booking will be greyed out because you re logged in, and he remembered you.
Please try to book in another browser where you are not logged in, or use Incognito mode(you are not logged in) in browser and you will see that fields in booking form are empty. We test it and it is working fine.(attachment)
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Hy Milan!
Thanks for your help and clarification.
Best regard,
Tamás
Hi Tóth,
You are welcome.
If you have any more issues or questions feel free to open a new ticket, we will gladly help.
We'd greatly appreciate it if you could take a minute and leave a Review on CodeCanyon on this link. Thanks!
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables