We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I need help. I have successfully downloaded wpDataTables to my computer. My problem is then when I upload it to WordPress as a Plug In. It does not allow me and says the link has expired (see below). I have tried to follow the instructions on wpdatatables.com/general/installation. Can someone step me through the process of downloading and uploading to WordPress? Is it supposed to be a .zip file? A .zip folder? None of this is working.
Hi again Kevin.
Thank you for your purchase.
The correct way is to upload the .zip file you downloaded in the "Plugins" section in your Dashboard. The error you keep getting may be a glitch, or an error occurred during download. Anyway, my suggestion is to install the plugin manually by following these steps:
1. Download zip from this link
2. Use FTP to open /your_wordpress_folder/wp-content/plugins
3. Upload previously downloaded wpDataTables folder through FTP to plugins folder (unzip it)
4. Go to WP-admin panel, open Plugins section.
5. Activate the plugin.
6. Clear server and browser cache
Please let me know if you were able to install it.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you for your response, Aleksandar.
The issue is - I purchased wpDataTables through Paddle, directly from the wpDataTables site. I have a folder downloaded called wpdata tables - and I tried to upload it both zipped and unzipped. Neither of which were successful. Is there a purchase code or subscription # I can add through CodeCanyon? Their site is showing I haven't bought anything yet.
Discover the most popular items available or browse our hottest new items.
When I try to upload the plugin into wordpress it says:
The link you followed has expired.
Please try again.
hi.. I have purchased wpdatatables and then opened CodeCanyon site but didn't find a zip file to be downloaded
Hello nouf.
Thank you for your purchase.
When you are posting on tickets that are not yours or have questions or issues which are not related to the title of the active ticket can you please open a new one, and we will help you there. In that way, issues and questions which are related to different subjects will be in different tickets so other customers or our support agents can find it easily. Our policy is to have one issue or question per ticket because of the reasons that is described already.
Thank you for understanding.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables