We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #1980181
Amelia Plugin just "hangs" without loading
Closed

Comments

  •  5
    GFD_Admin started the conversation
    April 18, 2019 at 1:22pm

    Hi everyone!

    Quick question: does anyone else' amelia plugin just "hang" and not load? I've made some changes that I'm trying to review, but the plugin won't load within the staging page that hosts it.

    Any help is appreciated!

    Thanks,

  • [deleted] replied
    April 18, 2019 at 2:23pm

    Hi Brian,

    Thank you for reaching us here.

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

    Best regards.


  • osteopathie-rotherbaum replied
    April 24, 2019 at 10:56pm

    I have the same Problem after updating to Version 1.5.1. it hangs is not loading. It gets stuck and it won't load the next step after selecting the Employee and the service. 

  • [deleted] replied
    April 25, 2019 at 9:01am

    Hi osteopathie-rotherbaum,

    I apologize for any inconvenience.

    Can you please open a new ticket, so we can help you there. This is a ticket of the other user, and he will get notified for each new message, we don't want to disturb him with too many messages.

    And please provide us with more information about your issue there, so we can provide the best and the fastest help.

    Best regards.