We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have set up the cron with wpcrontrol and appointment reminds are sending both sms and email but the appointment follow ups arent sending. Do they use the same cronjob ?
Sorry for the delay i have had some time off. Can you please just see if its anything inside wordpress first and if not i will get the server details from my hosting company
Yes you can try anything you like as long as you dont delete anything that is already there
HI Darren,
Milan is currently on a vacation so I will try to help you out.
Can you please tell me do you maybe have some cache on your site?
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Yes i use cache on my site but have tried litespeed cache, rocket wp & swift all paid plans and it doesnt seem to effect the sending of the emails etc
HI Darren,
Sorry for late response.
We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.
We check it in our local environment and it looks like that there is an issue with all other schedule time accept first one(in your case 1h) in option Scheduled After Appointment. Please set this option on 1h for now. It is forward to my development team and it will be fixed in one of the next updates.
Sorry for inconvenience,
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables