We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi!
I just purchased Amelia and it looks good and it's easy to work with. But however I have two certain needs that i thought would be manageable in Amelia.
A short background; I run a bike repair shop and work with online booking. I also have a service called pickup and dropoff.
1. For example I know that a puncture takes me about 15 minutes to fix, a big service is calculated around 60 minutes. But this is something I dont want the consumer to know. I just want the consumer to book a date with no exact timestamp. But its important for me to keep track on the bookings each day (but in no specific order) so when a certain date is booked for totalt 480 minutes (8h workday) noone more can book that date and the whole day shows as fully booked.
2. Then I have a service that is pick up/drop off which is only available before and after my normal working hours. For example the repair shop is open between 10.00-18.00. But the service pick up/drop off is only available 7.00-9.45 and 18.15-20.00, when no other services is available. This service should be bookable on 15 minutes intervals in the stated hours.
Are the two above tasks possible to run through Amelia? Otherwise Im sorry that I have to refund my purchase.
English aint my main language but I hope i made myself understandable in the above.
Kind Regards
Fabian
Hi Fabian,
Thank you for your purchase.
1.
Sorry to disappoint you but it is not possible to hide the time slots from the customers at the moment.
2.
This can be achievable, you will nee to make 3 periods of each day using
Special Days – This feature allows you to set one or multiple days in which your employee will have different working hours and/or provide different services. Whether you need to set shorter or longer working hours for just one day or a period, or set a different service for one specific day or a whole week, here you can do all of this.
more information on this link.
And then for the period before and after the main service ( working hour) you will assign that service with 15min duration.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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