We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #1970788
Table does not load
Closed

Comments

  • Arzhang started the conversation

    Hi,


    my table does not load on many devices... For examaple on the Mac (Safari). Or in Chrome when I am not logged in as an admin in the wordpress!


    Best

    Arzhang

  •  2,576
    Aleksandar replied

    Hello Arzhang.

    Thank you for your purchase.

    I opened the link you provided in Chrome, and it indeed doesn't load - the circle just keeps spinning. I also saw you have some errors in the console:

    5518358501.png

    wpDataTables is a WYSIWYG (What You See Is What You Get) concept based plugin. This means that the table should look the same both in back-end and in front-end. If your front-end table looks and behaves differently than in back-end, this usually implies that there is another plugin (or the current theme) that's changing the behavior of our plugin.

    Can you try changing the theme you're using, and if that doesn't fix the issue - disable all plugins except for wpDataTables and test again? If that resolves the issue, then activate the plugins one by one until the issue reoccurs. Once it does - you will find which plugin is causing the issue here.

    Unfortunately the issues like conflicts with third party plugins or themes are always possible due to the nature of WP, and it might take significant time to investigate and replicate the issue on our side, to be able to find the source of the problem, especially when the plugin or theme is not familiar to us. 

    Best regards.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

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