We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1968726
Amelia update
Closed

Comments

  • Luciano started the conversation
    April 9, 2019 at 11:32pm

    Hi,, how can I update the plugin to the latest version without reinstalling it? I don't see any update warning in WP dashboard

  •  1,894
    Miloš replied
    April 10, 2019 at 9:26am

    HI Luciano,
    Thank you for your purchase.

    When we release the new version we usually wait 4-5 days until we release the auto update for that version.

    In the meantime you can manually update the plugin by following these steps below:

    When downloading the new plugin version from CodeCanyon, please follow these steps to update manually from the existing version:

    1. Go to your FTP and open WordPress plugins folder

    2. Delete the old Amelia version folder

    3. Upload the new version of Amelia

    4. Go to WP-admin panel, and open the Plugins section

    5. Deactivate Amelia, and then activate it again


    Best regards.

    Kind Regards, 

    Miloš Jovanović
    [email protected]

    Rate my support

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  •  2
    Mike Wright replied
    June 18, 2019 at 1:10pm

    Does that method, preserve exiting work, forms and settings?

  •  3
    Temper replied
    June 18, 2019 at 2:57pm

    Yes - I have the same question. You say 'delete the old Amelia version folder' - does this mean delete the entire folder, will this mean losing all your previous settings, hours, services, customization, APIs etc? If that is the case it is a re-install rather than an update. Please be specific in confirming whether this is or is not the case.

    Thanks

  • nabros replied
    June 18, 2019 at 9:41pm

    I have version 1.5.1 installed. I got an email yesterday stating to update the plug in. There is no indication of any update on the Wordpress plug in page (where all other plug ins usually have a link for us to update) .

    Why are we not following standard protocols? Plus why cannont i update my plug in from within wordpress?

    Team NABROS


  •  3
    Temper replied
    June 19, 2019 at 9:14am

    I followed the instructions given to update the plugin and cleared the server cache. It work and all the old settings are still there.