Our plugin requires minimum version of PHP 5.6, but we recommend updating to 7 or more.
Also, are you using the version 2.5? If so, could you please check the file path mentioned in that error message, and see if the autoload.php is present there. If not - there may have been an error when the zip was downloaded, and you may need to download it again. But first, let's see what's the PHP version you have.
Please let me know if you were able to resolve the issue.
I checked the server info and the php version is 5.6.40 . I don't really know how to check the file path.
"Also, are you using the version 2.5?" I don't know. I bought the plugin yesterday and downloaded it from envato yesterday. what else can I look up for you? could there be something on the host end that is blocking it? what is the error telling me? Please advise further.
been working on it. I downloaded the plugin yet again and deleted the one from yesterday and put in the one I downloaded today and it actually activated. Right now I think it is OK. will open a new ticket if it is not resolved.
loaded the plugin but got an error message when I tried to activate it.
"Plugin could not be activated because it triggered a fatal error."
(see attached screenshot)
Hello rheacohen.
Thank you for your purchase.
Can you please update the PHP version to 5.6.
Our plugin requires minimum version of PHP 5.6, but we recommend updating to 7 or more.
Also, are you using the version 2.5? If so, could you please check the file path mentioned in that error message, and see if the autoload.php is present there. If not - there may have been an error when the zip was downloaded, and you may need to download it again. But first, let's see what's the PHP version you have.
Please let me know if you were able to resolve the issue.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I checked the server info and the php version is 5.6.40 . I don't really know how to check the file path.
"Also, are you using the version 2.5?" I don't know. I bought the plugin yesterday and downloaded it from envato yesterday. what else can I look up for you? could there be something on the host end that is blocking it? what is the error telling me? Please advise further.
also, I unzipped the file and there is something in the lib folder called autoload.php which is 1kb in size.
been working on it. I downloaded the plugin yet again and deleted the one from yesterday and put in the one I downloaded today and it actually activated. Right now I think it is OK. will open a new ticket if it is not resolved.
Great troubleshooting, rheacohen.
Glad to hear you got it resolved. There was probably an error during download, that caused the plugin to malfunction.
If you have any more issues or questions feel free to open a new ticket, we will gladly help.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables