We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
In notifications im using %appointment_date_time%. But when people receive email this field is showing my local time instead showing the time that user see in website (that is his country time). For example:
My local time is 17:00 and when user in spain enter in website see 18:00. But the email shows 17:00...
It supose that you fixed this in a version but still having problems with this.
Hi ArabelaJade,
Thank you for contacting us.
It seems that there is a bug. We apologize for this inconvenience, we will fix this issue as soon as possible and include it in the update that is planned for the next week.
Best regards.