We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi. Can you provide additional guidance on setting up email notifications through SMTP and/or Mailgun? We have tried to set up both of those and can't get either to work. We have seen your page (link below), but need more information.
https://wpamelia.com/notification-settings/
Also would helpful to have better details on the process of setting up cron.
Loving the interface ... first time we have used this on a client site. Thanks!
HI misterwoodman,
Thank you for your purchase.
Sorry for late response, we are not working on weekends.
Can you please tell me on which step do you have issues.
Setting the cron job or enabling the SMTP or Mailgun?
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Hello,
I am also having trouble setting this up. I was trying to input my information but have been unable to get any emails working for notifications. The page https://wpamelia.com/notification-settings/ does not inform about what all to input into the fields in the notifications setting pages. I try and input my information for SMTP but it does not work.
Hi Dion,
May I kindly suggest you to open a new ticket, because misterwoodman is owner of this one.
And our agents will help you on yours ticket.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Dion,
This depends of your server you will need to have separate settings on your hosting provide (cPanel for settings this up)
Scheduled notifications require a bit of additional configuration with your server cron scheduler. The command that has to be added can be found on the “Notifications” page when notification that requires scheduling is active. You can recognize these notifications by the clock icon next to the notification name. Copy command and paste it in the cron file. The command looks like this:
*/15 * * * * https://yourwebsite.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send
You can see the more detailed tutorial how to set up cron at this link.
If you are not familiar with this you can use plugin WP Crontrol for creating cronjob.
In the Tools -> Cron Events admin panel,
click on the “Add PHP Cron Event” tab underneath the cron event table.
In the form that appears, enter the schedule and next run time in the boxes. The event schedule is how often your event will be executed. In the “PHP code” area, enter the PHP code that should be run when your cron event is executed. Please insert this:
You don’t need to provide the PHP opening tag (<?php).
Please replace "https://yourwebsite.com" with your real web address.
If you don’t see a good interval, then add one in the Settings -> Cron Schedules admin panel or click on link "Manage Cron Schedules". You will find example how you can make custom interval inserting:
and click "Add Cron Schedules" and it will be added.
When you made custom interval you need to go back to Tools -> Cron Events admin panel and click on the “Add PHP Cron Event” tab underneath the cron event table where you will insert that custom interval and all other field that are described above. After clicking on "Add PHP Cron Event" it will be added on Event table and you are done.
If you have any confusion about this feel free to ask us, and we will help you.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables