Hi, i was looking at available slots for the coming weeks and noticed that some slots were not available even though there are no appointments, i checked the appointments and calendar and nothing there. i checked therapist and they are scheduled to work 10am to 8pm each day with no days off
also one slot missing form another day. i think i may have tested the system on these dates but removed them from the system but the slot does not seem to be returning to available. any help would be great
Sorry for late response, we are not working on weekends.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Hi, i was looking at available slots for the coming weeks and noticed that some slots were not available even though there are no appointments, i checked the appointments and calendar and nothing there. i checked therapist and they are scheduled to work 10am to 8pm each day with no days off
also one slot missing form another day. i think i may have tested the system on these dates but removed them from the system but the slot does not seem to be returning to available. any help would be great
HI Keith,
Thank you for your purchase.
Sorry for late response, we are not working on weekends.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Keith,
Can you just tell me on which page do you have a booking form so I can check it out.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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HI Keith,
I found what is the issue.
If you go to your employee you will notice that there are days off for the 11th April to 3rd May ( attachment)
and because of that there are no slots to book for that period.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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4th and 5th of April is the issue. employee is scheduled to work those days
HI Keith,
Can you please tell me do you maybe have some busy slots in your google calendar for this employee?
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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HI Keith,
If that is for the 4th and 5th April then because of that those fields are not showing.
They are set as busy slots in the employee google calendar, and because of that appointments can not be booked for that time slots in our plugin.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Thanks that clears up a lot
Hi Keith,
You are welcome.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables