We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello I am interested in your plugin. I want to know if I can configure break times in a service.
Example: A hair colouring lasts 2 hours and is divided as follows: 45 minutes of colour application and 30 minutes of break. I want my hairdresser to be able to make another appointment with another client during the 30 minutes that the colouring breaks. Is it possible to do that with your plugin?
Hi Dany,
Thank you for your interest in our plugin.
It is not possible to divide one service with a break and allow employee to have another customer during that time. However, you can set duration for coloring as 45 minutes and add a note to your customers that this service takes more time because of the break. In that way, other customer can schedule different service after that 45 minute.
Best regards.
I don't really see how to do it.
Hi Dany,
The only way to do this is to set duration for 45 minutes and to add a Text Content custom field that would appear in the next step of the booking process where your customers will see a note, for example: Please be aware that this service last longer because of the coloring process. It is not the best workaround but our plugin doesn't have other option at the moment.
You can try this on our demo site here. Custom fields are on the Customize page.
Best regards.