First of all my client is super happy with Amelia so far! Unfortunately we have come across an issue since a few days: If a booking is made on the website it sends the booking to the calendar (2-way sync) but since a few days the bookings in the google calendar are an hour ahead. But in amelia itself all the times are correct and it also blocks the right times from being booked again. We have checked all settings like Time zones etc. and everything should be correct. Do you happen to have an idea what the issue could be?
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Unfortunately we had the problem before updating the plugin. I have now deleted the old files and reactivated the plugin. What else could be causing the problem?
That is correct. The client told me he had already checked the google time setting but if you don't see any other possibilities, I will check with the client again.
Hello
First of all my client is super happy with Amelia so far!
Unfortunately we have come across an issue since a few days:
If a booking is made on the website it sends the booking to the calendar (2-way sync) but since a few days the bookings in the google calendar are an hour ahead. But in amelia itself all the times are correct and it also blocks the right times from being booked again.
We have checked all settings like Time zones etc. and everything should be correct.
Do you happen to have an idea what the issue could be?
Thank you for your efforts.
Best regards,
Fabian Watrinet
HI Fabian,
Thank you for your purchase.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Dear Bogdan
Quick question on top:
Is it correct, that I am not able to sort my services? They are always sorted alphabetically?
Thanks again for your efforts.
Hi Fabian,
At the moment it is not possible to sort the services this will be available in some future updates of the plugin.
As for the problem with the sync, I noticed that you have 2 plugins installed on your site ( attachment)
which may cause issue like this.
This also means that the plugin was not updated correctly, can you please tell me did you follow this guide when updating the plugin.
When downloading the new plugin version from CodeCanyon, please follow these steps to update manually from the existing version:
1. Go to your FTP and open WordPress plugins folder
2. Delete the old Amelia version folder
3. Upload the new version of Amelia
4. Go to WP-admin panel, and open the Plugins section
5. Deactivate Amelia, and then activate it again
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Dear Bodgan
Unfortunately we had the problem before updating the plugin. I have now deleted the old files and reactivated the plugin.
What else could be causing the problem?
Best regards,
Fabian Watrinet
Hi Fabian,
So the issue is that the Google does not shows the right time ( 1 hour ahead) ?
Correct me if I am wrong?
Maybe some setup on the Google side ( different timezone ) is the cause of this issue.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Dear Bogdan
That is correct. The client told me he had already checked the google time setting but if you don't see any other possibilities, I will check with the client again.
Thank you for your efforts.
Best regards,
Fabian Watrinet
Hi Fabian,
If you enable Show booking slots in client time zone ( attachment) do you still have the same issue.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables