We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1934123
Google Calendar Sync Issues
Closed

Comments

  • ihris7ov started the conversation
    March 14, 2019 at 10:20pm

    Hi guys,

    We are using your product Amelia and it's awesome. However we came upon the following issue recently when trying to book some appointments from google calendar.

    Today 14.03.2019 we tried to create an event for 01.06.2019 that will be from 10:00 AM to 13:00 PM. 

    Normally when we do that, if there are available bookings for this specific day and hour Amelia will sync with the google calendar and remove the booking from the Amelia calendar.

    I have attached a screenshot with an example. For instance: I want to add an event in my google calendar for 04.06.2019 from 12:00 to 13:15 and want this booking to disappear from the Amelia calendar but it does not happen.

    IMPORTANT: The sync feature works when we try to add an event for 23.05.2019 (or any date earlier than this) which is roughly 70 days from now. So my question is: does the sync works only for a specific period in the future or we should be able to create an event in google calendar for any point in the future and Amelia should sync and disable bookings if they interfere with this event?

    Best regards,

    Ivaylo

  • ihris7ov replied
    March 14, 2019 at 10:43pm

    Found the problem. It was the Maximum Number Of Events Returned setting. It seems that I have a lot of events in my calendar and thus the changes made for a later date didn't sync with Amelia. You can close the ticket.

  •  1,895
    Miloš replied
    March 15, 2019 at 10:06am

    Hi Ivaylo,
    Thank you for your purchase.

    Glad to hear that you found a solution and sorry for not reaching you sooner.

    If you have any more issues feel free to open a new ticket.


    Best regards.

    Kind Regards, 

    Miloš Jovanović
    [email protected]

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