We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello bmwork.
Thank you for your purchase.
Our plugin is using PDO_SQLSRV driver.
Can you please check do you have installed and enabled PDO extension (pdo_sqlsrv) on your server?
If your WordPress is hosted on Microsoft SQL Server that have drivers for PHP: SQLSRV extension or PDO_SQLSRV extension you will need to modify file wp-content/plugins/wpdatatables/config/config.inc.php and around line 65 find this line of code:
and change it to look like this:
Please let me know if this helps.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Bartek.
It should be the same, as far as I know.
Have you tried changing this:
to this?
It should work if you change the setting.
Please let me know.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksandar,
thanks for the reply.
It came out that our hosting provider allows connection only to MySql databases. As a result we are forced to move the website and app to diffrent server with wider credentials.
I assume that we're gonna check soon if your hint would work.
BR!
Good deal, Bartek.
Please let me know if everything turns up good.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Aleksandar,
I moved my website to new server. I've already installed pdo_sqlsrv drivers and done the trick you'd mentioned earlier with
Unfortunately it doesn't help. I have the same error:
wpDataTables could not connect to postgresql server. postgresql said: There was a problem with your SQL connection - could not find driver
I try to connect to Postgresql DB. Do you have any idea where can I find the problem?
Best
b.w.
Hello Aleksandar,
I've installed pdo_pgsql and it works!
Just FYI, maybe someone else could have the same problem :)
Best b.w.
Hey, thanks Bartek.
That's really useful. I appreciate the help!
If you have any further questions or issues, please feel free to reach out to us, and we'll gladly help.
Best regards!
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables