We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
this is strange when i am buying the license i am unable to see for how long the premium version is for? is it monthly or yearly?
Also when i click on home page while doing by booking it is taking me again and again to booking page, what happens when it between someone had a question?
$59 is for montly? yearly or something else?
Hi Jyoti,
Thank you for your interest in our plugin.
The $59 is for a lifetime license, you get updates and 6 months of our paid support.
As for your second question can you please explain me a little more because I didn't understand it?
Best regards.
i am unable to see my recent ticket.
How do i request for cancellation of my subscription and get the refund here?
Hi Jyoti,
I am really sorry to hear that you want a refund for our product. Can I ask you which features you need that our plugin currently doesn't support, because maybe these features are in our plan? I cannot find your other tickets to see from them.
Thank you.
The post i meant where your support person sent me message about giving him access to my admin section and see the plugin for himself. Strange that ticket is not here.
Well i wish to cancel this subscription since i am not confident that our relationship can make progress here, i wanted a plug n play plugin but i got into issues the moment i bought it.
Kindly initiate return / refund process.
Hi Jyoti,
Can you please tell me where did you purchased the plugin? On Envato market (CodeCanyon) or directly from our site? Also can you please tell me the date of your purchase?
i have bought through i think from your website directly, since i used my free plugin on my WP Admin and clicked on it.
order details for you.
I have requested the refund and clicked the Cancel subscription button. I hope that is fine with you guys.
Please process the refund.
I have not received any confirmation on my refund nor i got the refund. Can you please tell me what's going on here?
Hi Jyoti,
We approved you a refund, the rest is on the Paddle side, you will get the money as soon as they process the refund.
Best regards.